DIGITAL SIGNAGE

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  • IPTV Gateways (ATSC, Clear QAM) 
  • Encoders, Transcoders, Media Players​
  • ​Portals

UNIFIED COMMUNICATIONS


  • Cisco Hosted Collaboration Solution (HCS)
  • Cisco Unified Communications Manager (CUCM)
  • Cisco Business Edition 7K/6K/4K
  • Cisco Unified Communications IM & Presence Service
  • Cisco Expressway (VCS)
  • Cisco Meeting Server (CMS)
  • Cisco TelePresence Management Suite (TMS)
  • Cisco TelePresence Server
  • Cisco TelePresence Conductor
  • Cisco UC Integration(TM) for Microsoft Lync
  • Cisco Unity Connection (CUC)
  • Cisco Emergency Responder (CER)
  • ​Cisco Spark

We have twenty plus years of expertise servicing clients around the world in the design and deployment of collaboration solutions  primarily from Cisco Systems and Microsoft.

SECURITY

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  • Secure Voice and Video (LSC, CAPF, CTL, SRTP, TLS) 
  • 802.1X
  • ​Firewalls
Cisco Collaboration

CONTACT CENTER


  • Cisco Hosted Collaboration Solution for Contact Center (HCS-CC)
  • Cisco Packaged Contact Center Enterprise (PCCE)
  • Cisco Unified Contact Center Enterprise (UCCE)
  • Cisco Unified Contact Center Express (UCCX)
  • Cisco Finesse
  • Cisco Outbound Option
  • Cisco Remote Expert
  • Cisco SocialMiner
  • Cisco Unified Customer Voice Portal (CVP)
  • Cisco Unified IP Interactive Voice Response (IVR)
  • Cisco Unified Intelligence Center (CUIC)
  • Cisco Unified Intelligent Contact Management Enterprise (ICM)

CLIENT PROJECTS



  • Migration of a large UCCE deployment from CAD to Finesse with over 50 departments each with its own PG and CUCM cluster. The project consisted of configuration cleanup and standardization across the enterprise. The client was in Healthcare.
  • Development of custom gadgets for Cisco Finesse to provide enhanced reports, notifications of incoming calls and agent state transitions, and various screen pops. The clients were mostly in Healthcare and Finance. 
  • Deployment of secure access with 802.1x leveraging LSCs as well as CA-signed certificates for a large distributed multisite UC deployment (7K phones). The client was in Finance.
  • Deployment of secure access with 802.1x leveraging LSCs as well as CA-signed certificates for a multisite redundant VCS cluster with 200 plus telepresence endpoints (SX/MX). The client was in Finance.
  • Development of various applications for UCCX integrating data from external sources using REST and JDBC, providing dynamic prompt handling and trigger-based routing. The clients were mostly in Healthcare and Finance. 
  • Deployment of secure access with 802.1x leveraging CA-signed certificates for a multisite redundant IPTV cluster (Exterity) with 150 plus TVs and media players, encoders and gateways, digital signage stations. The client was in Finance.
  • Deployment of an E911 solution with Cisco Emergency Responder for a multisite UC deployment with over 7K phones. The client was in Finance and utilized branch PRIs as well as centralized SIP trunks.
  • Development of a .NET application to build smart automation between ServiceNow and Exchange Web Services (EWS).  The integration fetched and analyzed emails sent by Nice NTR and routed to ServiceNow for incident creation.  The client was in Finance. 
  • Development of a TCL-based traffic generator running on ISR to measure voice quality between distributed sites.  CDRs were collected and analyzed for acceptable MOS.
  • Level III escalation point for complex issues, managing ServiceNow queue for incidents, requests, and planned changes, engaging resources from carriers and vendors to coordinate troubleshooting efforts, collect logs and arrange field visits.   
  • Implementation of route optimization for a large CVP, CUSP, CUBE and CUCM SME deployment with 50 plus leaf clusters.